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ESG HVAC PRIVACY POLICY

At ESG Indoor Air Quality, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.

1. INFORMATION WE COLLECT

We collect various types of information to provide you with the best possible service. The information may include:

  • Personal Information: Name, email address, phone number, billing address, and other details necessary for providing our services.

  • Usage Information: Data about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.

  • Payment Information: Credit card or billing information, which is processed securely through third-party payment processors.

2. HOW WE COLLECT INFORMATION

We collect your information in the following ways:

  • Directly from You: When you request a service, submit an inquiry, or schedule an appointment, we collect the information you provide.

  • Through Our Website: We collect data via cookies, tracking technologies, and your interactions with our website.

  • From Third Parties: We may receive information from trusted third parties that assist in providing our services.

3. HOW WE USE YOUR INFORMATION

We use your information for several purposes, including:

  • Providing Services: To schedule and perform HVAC maintenance, repairs, and air quality services.

  • Customer Support: To respond to inquiries, resolve issues, and improve your experience.

  • Improvement of Services: To analyze trends and improve our website and service offerings.

  • Legal Compliance: To fulfill legal requirements, enforce our terms, and protect our rights.

4. HOW WE DISCLOSE YOUR INFORMATION

We may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist in delivering our services (e.g., payment processors, customer support systems, etc.).

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

  • Legal Requirements: We may disclose your information to comply with legal obligations, such as a subpoena or court order.

  • With Your Consent: We may share your information with third parties if you have provided explicit consent.

5. YOUR PRIVACY CHOICES

You have certain choices regarding your personal information:

  • Opt-Out of Marketing Communications: You can opt-out of promotional emails at any time by following the unsubscribe link in the email or contacting us directly.

  • Access and Update Information: You can request access to or correction of your personal information by contacting us.

  • Cookies Preferences: You can manage cookies through your browser settings, though disabling cookies may affect your experience on our website.

6. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. CHANGES TO THIS PRIVACY POLICY

ESG Indoor Air Quality reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting the revised policy on our website, with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

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